Summer 20/21

BOOKING FOR SUMMER 2020/2021

For cabins

Guests who had cabins booked for this season will be notified by the office with comparable dates.  Due to the extra cleaning required we are unable to run in week blocks from Boxing Day.
Therefore there will be no ballot for the cabins.

For sites

To comply with Victorian Government COVID restrictions we have reduced the number of campsites available and capped the maximum length of stay to one week in the following week blocks:
26/12 to 2/1   
3/1 to 10/1    
11/1 to 18/1    
19/1 to 26/1

The ballot will run from November 18th from 9am until November 20th at 9am. This will be both texted and emailed to guests.  
Guests will only be offered one week within the ballot and this will be dependent on your arrival date.

Ballot 1- Guest arriving 12/12 - 29/12
Ballot 2- Guests arriving 30/12 - 6/1
Ballot 3- Guests arriving 7/1 - 15/1
Ballot 4- Guest arriving 16/1 - 25/1

Sites will be allocated using the following process:

  • Sites will be allocated via a random ballot draw as it is not possible for guests to be allocated their regular sites.
  • Only those with pre-existing preferential summer bookings will take part in the ballot.
  • Those eligible for the ballot draw will receive a text message offering them a place in the ballot for a summer site.  Guests will need to respond to the text with “yes”, “no”, or they can opt out.
  • If successful in the ballot, guests will be contacted by the Surfside team with a site number.  Full payment at this time is required to retain the booking.
  • Dates and allocated site numbers cannot be modified or adjusted.
  • Those unsuccessful in obtaining a site through the ballot will be notified by SMS.
  • If an offer of a campsite is declined or other vacancies become available, a supplementary ballot draw will be conducted.

Rules for summer

Guests must comply with the Victorian Government’s COVID-19 regulations. This includes requirements around social distancing and wearing a mask.

  • If you have COVID-19 symptoms you are not permitted to enter the park.
  • If you have been in contact with someone who has COVID-19, or is being tested for COVID-19, you are not permitted to enter the park. 
  • You will be sent a text message three days prior to your arrival to do a pre-check in and fill in a mandatory covid declaration form.
  • Up to 2 cars will be allocated per site. A daily fee of $15 applies to a second car, which must fit on your site.
  • Arrival time from 10am and departure time from midday.
  • Sites are allocated randomly and cannot be changed or extended.
  • Bookings can be made for up to two adults or a family only.
  • All amenities blocks and laundries will have restricted key code access to park patrons only.
  • The camp kitchen will be closed.
  • Sites and cabins are only for this season and cannot be re booked.
  • Bookings cannot be changed or extended.
  • There will be no refunds if a booking is accepted, then cancelled.
  • Please use the hand sanitizer provided at each block and laundry before entering.
  • Facilities will be cleaned in line with COVID-19 regulations.
  • No dogs are allowed.
  • Laundries will be open.

 

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