Warrnambool | A City for Living

Important information about fraudulent booking Messages

RMS, the external company that provides Surfside Holiday Parks' booking system, has experienced a data breach.

As a result, you may have received a fraudulent message claiming to be from Surfside Holiday Park or Shipwreck Bay Holiday Park asking you to provide credit card details or make a payment to avoid having your booking cancelled.

These emails may contain genuine booking information, including your name, stay dates or booking confirmation number.

No credit card or payment details were accessed as part of the data breach.

Please do not click on links or provide payment details in response to these emails.

If you have provided credit card details or made a payment, please contact your financial institution immediately and let us know.

Your booking with Surfside Holiday Parks remains unchanged and no action is required on your part.

Surfside Holiday Parks is one of over 6,000 RMS clients potentially impacted, so please be vigilant as this breach may have impacted other accommodation providers you have previously made a booking with.

We can also reassure guests that the SMS sent on October 27 reminding guests about the December 1 due date for payment was genuine.

If you are ever unsure of the origins of a message, please do not follow any directions contained within the message and contact the Surfside team directly via phone or email.

Our beach chalets allow you to make the most of our superb beachside location in a modern setting.

In a prime location, Warrnambool’s popular main beach is only a 50m walk away.

All chalets have two separate bedrooms, with various bed configurations available and all linen supplied.

Regular Beach Chalets

  • Bedding arrangements can be either two queen beds or one queen bed and two single beds.

Multi-bed Chalet

  • Bedding arrangements can be two queen beds, one queen bed and two single beds or four single beds.

Family Beach Chalet

  • A queen bed in one room and a twin bunk with a trundle bed in the other.

Chalets include reverse cycle air-conditioning to keep you cool in summer and toasty in winter and boast a six-star energy efficiency rating.

The full kitchen includes an oven, gas hot plates and a microwave.

The raised decks are a great spot to enjoy your breakfast in the morning sun, or to kick back with a glass of wine in the evening.

Please note that we do not allow animals in our cabin or cottage areas.

Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet
Beach Chalet